Contact Information

Last updated: June 10, 2026

The Sleeping Swallow welcomes questions, feedback, and customer inquiries.

Customer Support

For all questions regarding orders, shipping, personalization requests, digital products, returns, or general inquiries, please contact us at:

Email: contact@thesleepingswallow.com

Response Times

We aim to respond to all customer inquiries within 1–3 business days.

Response times may be longer during holidays, promotional periods, or periods of high order volume.

Before Contacting Us

To help us assist you as quickly as possible, please include:

• Your full name

• Your order number (if applicable)

• A detailed description of your question or concern

• Photographs of the item and packaging if you are reporting damage or a defect

Business Hours

Customer support inquiries are monitored Monday through Friday, excluding major holidays.

Order Changes

If you need to update personalization details or request changes to an order, please contact us as soon as possible.

While we will do our best to accommodate requests before production begins, we cannot guarantee modifications once an order has entered fulfillment.

Damaged Items

If your order arrives damaged or defective, please contact us within 7 days of delivery and include clear photographic evidence so that we may review the issue and arrange a replacement where appropriate.

Thank you for supporting The Sleeping Swallow.